Consumer and Carer Committee
Our Consumer and Carer Committee plays a key role in improving the experiences and care we provide our patients. We welcome enquiries from new volunteers.
We engage with patients and their support network to give the Chief Executive Officer feedback about what the hospital does well and to offer suggestions for improvement. Our Consumer and Carer Committee gets feedback from:
- Our suggestion box and feedback cards at the Consumer and Carer Desk and Noticeboard
- Hosting committee member ‘Have Your Say’ sessions, advertised on the weekly inpatient group program
- Ensuring that committee members are available to talk to patients
All feedback that is received is compiled and presented at Belmont Private Hospital’s Quality and Risk Committee meetings by a Consumer and Carer Committee member. The Quality and Risk Committee looks at the suggestions and provides a report that identifies all consumer and carer feedback as well as a response to feedback raised. This report is released several times a year with the latest version being available at the Consumer and Carer desk.
There are currently seven committee members, all of whom can be identified by name tags. Several of these committee members actively sit on various Hospital Committees.
Consumers and Carers have a right to participate in the care and service that they receive. We welcome feedback, to ensure that Belmont Private Hospital can continually improve the services it provides to consumers and their families.
Norm Wotherspoon
Consumer and Carer Committee Chairperson
Norm has many years’ experience as TAFE teacher and has a master’s degree in Social Welfare Administration and Planning, and a Graduate Diploma in Adult and Vocational Education. He works closely with private hospitals across Queensland bringing a consumer perspective and includes group facilitation, membership of safety and quality and consumer and carer advisory committees.
Stuart Ware
Consumer and Carer Committee Hospital Representative
As Consumer and Carer Committee Hospital Representative, Stuart facilitates group meetings and events. She is committed to strengthening the voice of our consumers, carers and the wider community in health and hospital planning, improvement activities and decisions.